Frequently Asked Questions

Pure Organic Vitamins stands out from any other supplement on the market. With our patented, award-winning technology, liquid format, and tailored products, we are dedicated to providing unmatched value to support you in achieving your health goals. It’s natural to have questions before trying something new, so here, we address the most frequently asked questions to give you the answers you need.

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About Products

What is micellized technology and how does it improve the absorption of supplements?

Micellized technology breaks down fat-soluble nutrients into tiny, water-soluble particles called micelles, allowing them to be more easily absorbed by the body. This technology mimics the way the body digests and absorbs naturally fats, ensuring that nutrients such as vitamins and extracts are absorbed more efficiently than in traditional pill or powder forms.

What are the benefits of using liquid supplements instead of pills or capsules?

Liquid supplements, especially micellized ones, are absorbed faster and more efficiently because the nutrients
They are already in a decomposed state and ready to be absorbed. They also prevent digestive problems that some people experiment with capsules or tablets, making them a great option for those with digestive sensitivities or difficulties swallowing pills.

How should I take these micellized liquid supplements?

Our micellized liquid supplements are taken by adding a few drops to a cold or room temperature beverage, such as water or juice. Dosing instructions will vary by product, but most are designed to be easy to use, requiring only a small number of drops per day.

Are micellized supplements safe for long-term use?

Yes, micellized supplements are generally safe for long-term use, as long as they are taken as directed. However, it is always recommended to consult with your healthcare provider before starting any new supplement, especially for long-term use, to ensure it aligns with your health needs and goals.

What kind of results can I expect from micellized supplements and how soon will I see them?

Results may vary depending on the person and the specific supplement. Due to its improved absorption, some users They report feeling benefits such as increased energy or better digestion in a few days or weeks. However, for Long-term effects, such as improved skin health or joint support, may take a few months of consistent use to notice significant changes.

Why is the concentration of some ingredients lower in micellized products compared to pills or capsules?

The concentration of ingredients in micellized supplements is typically lower because micellization dramatically improves
absorption.

In traditional pills or capsules, much of the active ingredient can pass through the digestive system without being
completely absorbed, leading to higher concentrations to compensate for this inefficiency.

With micellized products, nutrients are broken down into micelles, making them much more bioavailable, allowing
your body to absorb and utilize a higher percentage of the active ingredients. As a result, lower doses are required to
achieve the same or even better effects compared to traditional supplements.

Are micellar supplements suitable for people with dietary restrictions?

Yes! Our supplements are free of common allergens like gluten, dairy, and soy, and most are vegan-friendly, with the exception of bee propolis. Always check the label to make sure the specific supplement you are interested in meets your dietary needs. If you have any specific allergies or restrictions, it is best to check the product's ingredient list before using it.

Can I take micellized supplements along with other vitamins or medications?

Although micellized supplements are generally safe, it is important to consult with a healthcare provider before combining them with other vitamins or medications. Some supplements may interact with medications.
so a professional can provide guidance on safe combinations.

Are there any side effects associated with micellar supplements?

Micellized supplements are generally well tolerated due to their enhanced absorption. However, as with any supplement, side effects may occur in some people, including mild digestive upset. Always follow dosing recommendations and consult a healthcare provider if you experience adverse effects.

How should I store micellized liquid supplements to maintain their potency?

Micellized liquid supplements should be stored in a cool, dry place away from direct sunlight to preserve their potency. Some products may require refrigeration after opening, so always check the storage instructions on the packaging.

Why are the bottles black? It makes the product difficult to see.

We use black bottles made from Miron glass to protect the integrity of the ingredients in our micellized supplements.

Miron glass is a special type of biocompatible glass that blocks harmful visible light while allowing beneficial UV and infrared light to penetrate. This helps preserve the potency and freshness of nutrients by protecting them from the degrading effects of light, which can reduce the effectiveness of ingredients over time.

Miron glass is superior to standard glass because it improves the shelf life of natural products, keeping ingredients in optimal condition without the need for artificial preservatives. By using Miron glass, we ensure that our products maintain their efficacy and purity for longer, providing you with the highest quality supplements possible.

What makes micellized supplements more effective than other liquid or powder supplements?

Micellized supplements are more effective because they break down fat-soluble nutrients into tiny micelles that are easily absorbed by the body. This process ensures that your body can access and utilize the nutrients more efficiently than with standard liquid or powder supplements, which may not be fully absorbed due to low bioavailability.

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Orders and Shipping

What shipping methods do you offer and how long does delivery typically take?

All orders are shipped from the UK or EU, so there are never any duties or customs. Shipping times within the UK are generally 48 hours, excluding weekends. Shipping times in the EU depend on the country, but are generally between 1-5 working days. We use internationally recognised carriers for all orders.

Do you offer international shipping outside of the UK and EU? If so, how long does it take and are there any additional charges?

We ship to both the UK and EU. UK orders are processed and shipped within the UK to provide the fastest service. All EU orders are processed and shipped from within the EU. Our rates are competitive and are adjusted based on the time and distance required to get your products to their final destination.

How can I track my order once it has been shipped?

All orders will receive a tracking number once the shipment has been booked. You will receive this tracking number along with the name of the shipping company. You can also access your order history on our website by going to your "Account" page.

What should I do if my order is delayed or has not arrived within the expected time frame?

While we maintain a high standard of shipping, orders may be delayed. We do our best to ensure that our customers are well informed. You can also contact us during normal business hours for more
information about your shipment.

Do you offer express shipping options for faster delivery?

We do not currently offer any "Express" type services, but you can contact us and we will do our best to offer solutions.

What are your shipping costs and do you offer free shipping for wholesale or large orders?

Shipping costs vary by location. We offer free UK shipping for orders over £60. In the EU, we offer free shipping within Spain
for orders over €70. For all other locations, we offer free shipping to mainland Europe for orders over €120.

Do you ship to PO Boxes or APO/FPO addresses?

We ship to all addresses that accept courier deliveries such as UPS, DHL, Royal Mail, Evri or other courier services. Please check with your P.O. Box provider for the most accurate information.

What should I do if my order arrives damaged or there is an error with my shipment?

If your order arrives damaged or there is an error with your shipment, please contact our customer service team as soon as possible. We will
help you resolve the issue, either by arranging a replacement, issuing a refund, or providing further instructions on how to return the product. Please provide your order number and photos of the damaged product or
incorrect shipment to help us address the issue quickly.

Do you offer returns or refunds if I am not satisfied with my order?

We offer refunds for unopened products returned to us. The product must be sealed and have the security seal intact.

Do you offer express shipping options for faster delivery?

We do not currently offer any "Express" type services, but you can contact us and we will do our best to offer
solutions.

Do you ship to multiple locations for large or wholesale orders?

Yes, we do.Please contact us to start your order.

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About Your Account

How do I create an account?

To create an account, click the “Sign Up” or “Create Account” button located at the top of our website. You will be asked to provide your email address, create a password, and enter some basic details. Once completed, you will receive a confirmation email and your account will be activated.

What are the benefits of creating an account?

Creating an account allows you to track your orders, view order history, save shipping and billing information for faster checkout, and receive exclusive offers and updates. It also gives you access to our rewards program, if available.

How do I log in to my account?

To log in, click the “Log In” button at the top of the page. Enter your email address and password to access your account. If you have forgotten your password, click the “Forgot your password?” link to reset it.

What should I do if I forget my password?

If you forget your password, click the “Forgot your password?” link on the login page. Enter the email address associated with your account and we will send you instructions to reset your password.

How do I update my account details (email, password, address)?

To update your account information, log in to your account and navigate to the "Account Settings" or "Profile" section. Here, you'll be able to update your email, password, shipping address, and other details.

Can I see my previous orders?

Yes, you can view your order history by logging into your account and selecting the “Order History” tab. This will show you all past orders along with their status.

How do I delete my account?

If you wish to delete your account, please contact our customer support team with your request. We will process your request and confirm when your account has been successfully deleted.

How do I change my shipping or billing address?

To change your shipping or billing address, log in to your account, go to the “Addresses” section, and edit your saved addresses. You can also update this information during checkout.

Can I save multiple shipping addresses in my account?

Yes, you can save multiple shipping addresses in your account. Simply go to the "Addresses" section after logging in and add or edit as many addresses as you need.

Do you have a question that hasn't been answered here?

Get in touch for quick answers by visiting our contact page or using the chat feature below.